Elisabeth
Response from Beata
I’m truly sorry that your experience wasn’t perfect — I always do my best to make sure every guest enjoys their trip. The van was fully checked before your rental, but it seems that the leisure battery discharged faster than usual because the fridge draws a lot of power when the van is used off-grid for several days.
As soon as you mentioned the issue, I explained the situation and offered to cover your campsite costs so you could use electricity safely, and i was booked the first one for you without any problems , then you doasnt want me to book any more , after you come back you told me you paid for one campsite from your own money . I’m sorry for the delay with the payment — it’s already being processed, you never mention that you had only a Belgian account which I couldn't send that money straight away.
The van is now fully serviced , new water heater on place , new leisure battery , new victron mppt system and the electrical system checked, so everything is working properly again. The fridge was only my guess because I couldn't check why the electricity level was low like you was away.
Best regards,
Beata