Duckie – The quirky and comfortable off-grid campervan

From the very first day of our rental, several key features advertised for the campervan did not work properly, and unfortunately these problems lasted throughout the entire trip. Bluetooth and Navigation – Both were advertised as included, but neither worked at any point during our journey. Shower and Hot Water – The shower was clogged from the start, and there was no consistent hot water. The very little hot water that came out lasted less than a minute, making it impossible to take a proper shower. The shower drain was also dirty, containing hair from the previous user, which was unhygienic. In addition, water leaked from the shower into the van. We were forced to heat water in a pot and wash ourselves in very uncomfortable conditions. Refrigerator – The fridge had a strong bad smell due to poor cleaning before our rental, and it barely cooled at all. As a result, we couldn’t store food safely and were unable to use it. Charging Devices – We were unable to properly charge our phones and other devices. Every time we connected them to the van’s sockets, the battery would quickly drop, an alarm would sound, and we had to unplug them. This meant we were never able to charge our devices during the trip. When we picked up the van, the owner (Oliver) was not present and instead sent John to hand over the vehicle. John was polite and helpful, and he tried to fix the hot water issue, but unfortunately the problems were never resolved. The official check-in process, as required by your procedures, was not properly completed by the owner. These issues directly affected several basic needs—washing, storing food, navigation, and charging devices—which were clearly advertised as part of the rental. I have photographs and WhatsApp conversations with John that document the problems, as well as proof that I was instructed to contact him for any issues. Given the significant impact on the comfort and quality of our trip, I believe a partial refund is fair and reasonable. While I appreciated John’s efforts, the fact remains that several advertised features were not delivered, and our experience was far from what we paid for. I look forward to your prompt response and resolution to this matter. Kind regards, Claudia August 2025

We used this campervan to do the north coast 500, did its purpose. We stayed at a couple of sites which it was easy to hook up also runs off grid where we did do two nights wild camping. Cheap per day but has everything you need with it. Could probably do with some more space to store things. Had one little problem on holiday but John helped and was available when we messaged and guided us through. Thanks again. July 2025

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Une très bonne expérience avec le van d’Oliver. La van est très bien conçu et équipé et facile à conduire sur les routes d’écosse. Oliver et son collègue John ont rendu cette expérience super facile et étaient toujours disponibles si nous avions des questions. Nous avons fait le tour de l’écosse pendant 15 jours et je recommande vraiment ce propriétaire et son véhicule August 2024

We scheduled a pick up and drop off point in Edinburgh 2 weeks before our arrival. A day before our flight Oliver changed the pick up location to Errol ("It was an automatic message the agreed for your request.") When we got the van the dishes were dirty and there were no bed sheets, no phone holder and we didn't find a lighter charging adapter. We asked if he'd pay us back for buying these things for the van and he said yes. The hot water in the shower didn't work. We had to shower for 2 and a half weeks with the kettle. The gas bottle almost ran out on our 3rd day. Again he said he'd pay us back for it so we found a place to do that (had to look for such place though...). When we talked to schedule the drop-off he again asked us to come to him, and didn't make an effort to at least return the van in our original location. Lastly when we asked for the money for the things we bought for the van (and left in the van) he only paid us half of the sum (after 3 weeks chasing him) basically saying he did us a favor giving us any money back.. The van is OK and me and my wife made our trip great just being together, but I would not recommend renting it. June 2024

We took the motorhome last October, when first picking it up it was getting fixed up in garage, had empty fuel tank and was filthy inside with litter in the cupboards. It was icy days, heating in van didn’t work. Under the bed was full of thick black mould. Kept the van for the week as we’d travelled halfway across the country to complete a roadtrip in the van, only got refunded a fraction of what we paid (high price for the poor quality and hygiene of the van). Would not recommend. October 2023