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Negative experience with camper rental company Stefan From July 20th to August 2nd I rented a camper from Stefan. In the week before the rental period he asked if I could pick up the camper on Friday evening. Despite my work I was able to arrange this with my brother, so that my car stayed at home. However, upon arrival the camper turned out not to be properly cleaned. On Saturday, when we packed up the camper, we found a dirty sink full of dirty dishes, a trash can full of empty beer cans and cigarette packets, and a refrigerator full of mold. The rubbers and edges of the refrigerator door were also moldy. I had to clean all of this myself. The cutlery trays and cutlery were dirty, so we washed those ourselves too. When I texted Stefan about this, he only confirmed that the dishes had indeed been left behind, with a short “sorry”. Later, I sent a photo of the dirty water from the refrigerator, but he didn’t respond to that. The motorhome drove reasonably well, but the cruise control only worked for one day. After that it kept failing, which led to higher fuel consumption and uncomfortable driving. The third bed above the front seats was also not in order. The ceiling was hanging loose, and Stefan had indicated that we could “quickly” fix it ourselves. Unfortunately, this turned out not to be that simple. We also found dirt throughout the camper: the extractor hood of the kitchen and the fan were filthy, which has nothing to do with age but simply with hygiene. Upon return, we thoroughly cleaned the camper (despite the bad experience), because Stefan indicated when picking it up that we would get the €50 cleaning costs back if we left the camper tidy. Saturday morning, August 3, I returned the camper as agreed. We discussed the kilometers and I paid €108, for which Stefan sent me a Tikkie of €100. I reported that the countertop above the hobs had come loose while driving, but he did not respond to this. He blamed the dirty condition on his brother, who had taken the camper earlier. In my opinion, it is up to Stefan to give the camper clean to the renter. The cruise control only worked one day during the entire vacation. Zero compensation. When I got home, I realized that I hadn’t gotten the €50 cleaning fee back yet. Since Stefan had said that we would get it back if the camper was returned clean, I texted him about it. To my surprise, he replied that he thought we should “leave it as it is”, since I had picked up the camper a day earlier (at his request!), the kitchen hatch had broken (something he hadn’t told me about during the inspection), and he had “cheated” me on the mileage allowance. Stefan is a talker, as long as it’s to HIS advantage. In summary, my experience with Stefan was very disappointing. The camper was dirty when I picked it up, and agreements about cleaning costs were not honored. He completely ignored my arguments about the poor condition and the lack of any compensation. Even after repeated messages, Stefan did not respond. So Stefan does not keep his word when it does not suit him.
Ralf