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Unfortunately, Jo wasn't very customer-friendly during the transfer, and especially not at and after the drop-off. He was very curt and suspicious. We were on a family road trip through Scotland. My husband and I drove to Scotland in our own campervan, but because it wasn't suitable for four people, we rented a van from Jo, and the children (18 and 21) took the train to Edinburgh. Even though I'd communicated this when booking, Jo kept asking about it during both the transfer and drop-off and didn't seem to believe us. We weren't very happy with the van either. Both the van and the kitchenware and dishes were moderately clean to dirty upon delivery, the curtains smelled, and the pillows that served as mattresses were very uncomfortable. Furthermore, one of the van's side doors was broken, there was slack in the steering wheel, and a headlight was broken. Even after the dropoff, Jo kept stalking us with emails about what was happening. We arrived at the dropoff in a rental car because our own campervan had broken down. But he didn't seem to want to believe that either. After all the stress we'd already experienced with our own campervan, this wasn't exactly a pleasant way to end our holiday. August 2025