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We were welcomed friendly and given a clear explanation. Everything you need is there. When we had questions during the trip, we received an immediate answer. For our family with two teenage daughters it was a bit too tight, but that is of course a personal opinion. We had chosen to rent a bus camper because you can park on regular parking lots, but where we went (Opal Coast) quite a few parking lots at attractions were limited to 2.10m high, something to keep in mind. Thanks to Kris we had a great first experience renting from Goboony!