Isabelle
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The van broke down on the second day, and we weren't offered another one or any compensation for our expenses (accommodation and travel). We were left stranded on the side of the road with our luggage. I requested a refund for the remaining 3 days of rental, I still haven't received a response.
Response from Jo
customer ignored BIG RED LIGHT which said STOP and as a result completely cooked the engine costing us 1000s of pounds . it is a breach of contract to ignore red lights .
of course we accept there was an issue but has she stopped quickly as would be expected it could have been solved .