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Ulrich was not there himself when we rented the camper in Sardinia. However, he made sure that someone else was there to meet us. Ulrich also arranged for us to be picked up from the ferry and taken to the nearest train station after we returned the camper. The camper is a T4 and is therefore not as comfortable to drive as newer cars. But once you get used to it, it wasn't a problem. Despite its age, the car is very well maintained. The interior is top-notch! During our trip, Ulrich was always available to answer questions and help us with problems. If I were on holiday in Sardinia, I would definitely rent a camper from Ulrich again!