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Good camper, but disappointing service We rented a camper for the first time from this company and the vehicle fully met the description in the advertisement. It was a good camper that gave us a wonderful holiday. The contacts were via Kristel, the owner of the rental company, who left a warm impression. Unfortunately, we also had some less positive experiences. We assumed that the camper, just like when renting a holiday home, would be equipped with plates, pans and an outside table, but this turned out not to be the case. Check-in was done by a member of the rental company, but the reception was cold and impersonal. As newcomers to the world of camping, we had hoped for more explanation and guidance, but instead we mainly got warnings about the fragility of the vehicle. This made us feel like we were not really welcome. Unfortunately, during our trip we suffered damage to the back and side of the camper. We reported this immediately and sent photos so that the landlord could order the necessary parts and the next tenants would not be affected. When returning the camper, after a thorough wash in which we even used a hot water high pressure cleaner to remove all insects, we were again received coldly. To our surprise, it was noted that the outside of the camper was not clean, while we had really done our best. Of course, after a 50 km drive, some dust and dirt can get on the camper, but this seemed inevitable to us. Although the vehicle was in excellent condition, the cold reception and unexpected cleaning costs left a bad taste after an otherwise fantastic holiday. It would be nice if there was a bit more warmth and empathy in the service of the rental company.
Wim