Filip
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Although we had a fantastic holiday, there are still some comments. The access door to the camper could not be opened from the outside. As a result, we had to enter through the driver's cabin every time the door was closed. Also some problems with errors in the Truma heating/cooling, fortunately we did not really need it. In addition, we had a flat tire. Cost 195 euros. It was arranged fairly quickly (half a day), but despite the fact that we had taken out additional insurance of 100 euros via Goboony, we still had a deductible of 150 euros, which meant that we only got 45 euros back. No compensation from the rental company either, despite a brand new purchased tire. Particular attention should be paid to the 62.5 euros that we had to pay extra for extra kilometers driven. In short, a super fun holiday with a slightly bitter financial aftertaste. We will definitely rent campers from Goboony again, but we will be a bit more critical when choosing the right and suitable camper...
Response from Sigrid
Beste Filip, spijtig van dit te horen, je mocht de camper 1 dag eerder komen ophalen.
Er was duidelijk gezegd dat eventuele mankementen dan niet meer tijdig hersteld zouden kunnen worden.
Verder haal ik steeds duidelijk aan dat wanneer er problemen met de truma zou zijn je mij steeds mag contacteren. Ik heb jullie spijtig genoeg niet gehoord.
Ook de meerprijs van de km's staan zeer duidelijk vermeld in het contract. Dit kan dus steeds zeer duidelijk ingecalculeerd worden.
De platte band is echter ongelukkig, maar volgens het rapport van ANWB betrof dit een aanrijdingsschade....