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Annoying start to our holiday! The camper from VIES and there were things BROKEN. Fridge was covered in mould, dishes were dirty, coffee maker, hand brush, loading space under the bed, cutlery drawer! Too bad we started cleaning immediately and didn't take many pictures. Nice to have to clean the camper completely before use and have to wash everything. Part of the dishes were broken (water leaked from the salad bowl), garden chairs were both broken (repaired with tie-wraps), step broken (big step to get into the camper) and it was very annoying that the electric bicycles did not fit on the camper (expressly indicated that this was important to us). Contact with Roel yielded no results, no solutions, only a defensive reaction. Even more annoying when it turned out during the holiday that the handbrakes did not work, dangerous in the mountains and making it particularly difficult to level the camper. After the holiday sent an email with a complaint and request for at least a response and refund for overpaid rent (in connection with exchanging the camper). No response. When returning the camper we were asked to put the key in the mailbox at his house in Venray... Roel didn't dare to show his face? Because we did not receive any response from Roel to find a solution and he did not want to sign the Goboony return form, we filed a dispute with Goboony. We would get 30% of the rent back from Roel, via Goboony. Roel did not make any effort to contest our complaint. Roel did not respond to this payment obligation, not even after multiple requests and Goboony let it go. So we could whistle for our money. How can someone treat their customers like this, please never rent from this landlord!!!!
Jet