Coralie
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I strongly advise against renting this camper van, we had to change it after 2 days because the gearbox was already working very badly, the owner knew this very well because he told us he had an appointment later at the garage, no hot water, no fridge, rented with empty water tanks, 2 gas bottles supposedly one full the other a quarter full, in fact already empty, the broken windows do not hold, we have to put them back on each time, the seat belts in the back are not secure at all, my daughter found herself unfastened several times during the journey, the hatches that allow access to the trunk from the outside are impossible to open and so on! We had to pay a campsite to be able to plug in the fridge so as not to lose our food. We immediately reported it to the owner who came to look but did not resolve the problem. After 2 days, he retrieved his comping car and left me, my husband and my 3 children in a parking lot, not wanting to wait for a fallback solution from goboony. Very disrespectful of him. We ended up in a hotel room and waiting to find something else. Do not rent this campervan, the photos are not consistent with the real thing! It is very dangerous.
Response from Raymond
The motorhome passed the MOT the day before you picked the motorhome up. Yes the gearbox failed on your trip which I cannot control. The motorhome has now been pulled to overhaul the gearbox.
The issue with the fridge was a blown fuse which has been replaced.
One gas bottle being nearly empty isn't an issue as this is the reason we have 2. When one is empty we remove and exchange. We won't remove if 50% gas is still left to refill.
I don't know what you are talking about with the windows they are working fine.
As to "abandoning" you on the sid of the road, I gave you 3 options. 1 I would drive you to the train station to reach your next motorhome booking, 2 I could leave you at the hotel that your husband asked to go to or 3 I could return you to where the motorhome is stored. So no I didn't leave you at the side of the road.
I did everything I could to help you get a new motorhome and also get you to the next location. Your cursing and behaviour was disgraceful and I could see even your husband was embarrassed by your actions. You recieved a full refund or your trip which I am sorry didn't work out the way anyone wanted.