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Worst van rental experience (I do it every summer). False advertisement regarding the number of places: The van is rented for 5 beds (this is the only reason we contacted him, all the reputable agencies did not offer more than 4 beds). In reality, the roof tent is designed for two adults and one child (unluckily we are 5 adults), there is no sleeping space provided inside the van (as we naively imagined), and a tent in poor condition is used as an excuse to advertise 2 additional places. On this basis, anyone can fill the trunk of their car with 10 tents and rent it out while advertising 30 beds... Key handover: Joe was immediately curt by message, and was mercilessly intransigent when we went through a very complicated situation. To give a word of context, a dental problem forced me to arrive 2 days after the start of the reservation, leaving my family without a solution on site because the reservation was in my name (and I completely understand that my presence is necessary on an administrative level). When I finally arrived on the second day, my plane was delayed. I did my best to go quickly and took the first taxi (45 min. According to him, it was close to the airport: another false approximation...). On the way, I warned Joe, but he was inflexible about the fact that he had to leave at 6 p.m. sharp and would not take care of me after 5:40 p.m. (these times are not indicated anywhere on the site). My family had been there for 1 hour. He could have just started showing them the van (especially since there were two of us drivers), I'd sign the papers, and the deal would be settled by 6 p.m. But he categorically refused to make any arrangements. When I arrived at 5:45 p.m., he drove off, leaving a family stranded and my mother in despair. Luckily, the taxi driver, who had done his best, was lovely and took care of finding us affordable accommodation. The next day, Joe says he's busy, makes me sign two papers, gives me the keys to the van, and simply gives us the link to a YouTube video explaining how the van works. In ten minutes flat, our rental is shipped. So this is what was impossible to do the day before? The van: not exactly new, but still acceptable. A home-made system to conserve battery power when stationary. The tinted rear windows prevent passengers from enjoying Scotland's magnificent scenery. We spent a week in the Highlands. Finding a place to camp is not always easy, we had some extraordinary spots and others much less so, it is not as simple as in the Nordic countries. I recommend booking campsites in advance. Big downside: the weather, even in August (the Highlands are much windier and rainier than Edinburgh. This disadvantage was exacerbated by the sleeping conditions in the van), we also faced storm Floris...; and the midges, which completely forced us to abandon a spot, and ruined a few others. I recommend the head nets (available at the Decathlon in Edinburgh).
Louis