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First of all the camper looked neat, both inside and outside. The landlord responded quickly to our questions. When we picked up the camper, the owner was friendly and took all the time for us. Unfortunately, on the 8th day of our holiday we discovered that water was leaking from the hoses of the boiler. We did everything we could to prevent damage to the loading space of the camper. We also spent more than 2.5 hours trying to fix the problem, but without any result. Unfortunately, a front shelf was damaged, but this could not be prevented. In consultation with the landlord, we had to drain both the boiler and the fresh water tank as an emergency solution. This unfortunately resulted in us having to do without running hot and cold water for the last 5 days. This was quite a struggle with bottled water… When returning the camper, the rental company had no problem with the front shelf and everything was handled properly. Afterwards we were left with the question: were we just very unlucky or are we still entitled to something? Inquiries with Goboony revealed that we were indeed entitled to compensation according to the rental conditions. According to them, it is a 'major defect', which significantly affects the total rental enjoyment. This amounted to compensation of 15 - 30% of the daily rate per day of the defect. We then sent the landlord a message with our compensation proposal. In response, we received that he was of the opinion that he had offered us compensation by taking full responsibility for the damage to the camper. That, if we were of the opinion that we should claim compensation, we were fully within our rights to start a dispute procedure via Goboony. He did point out to us that he would then also have to come back on the repair costs of the defective coupling of the boiler (1), the damage to the interior parts (2) and the failure to drain the waste water tank (3). 1. We couldn't do anything about this, this is something that is subject to wear and tear. Apart from that we are not liable for this, as it is not our camper. 2. Front shelf: the landlord didn't have a problem with it, as I said before, but now he does. It could be repaired, by the way. 3. We found out about this the same day at 21:00 and found it very annoying. That's why we sent the landlord a whatsapp about it. In the end, we decided not to start a dispute procedure, since the Goboony Support Team only acts as a mediator and the final decision is final, but not binding. So all in all, it depends on the fairness of the landlord whether he pays compensation or not. No, so…
Johan