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The Bonnie van was very nice but the staff was rude, not on time, did not respond to messages. We suggest you send an email to find out if you would like to pick up the van earlier, if you would like sheets, etc., but if you do, we will not respond. The day we were supposed to pick up the van, the gentleman was over an hour late, without even warning us. We had a problem at a gas station that wasn't our fault and everything went well with the station staff but the van managers were extremely unpleasant, almost insulting. We loved our road trip with Bonnie, it was one of our best experiences but the staff turned this wonderful experience into something unpleasant. Move on and head to another company. October 2025